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General health care

Positive experiences with dental healthcare have shown our model to also have potential for producing similar benefits for general health care. The goal of the first pilot project conducted at Rauma, in cooperation with municipal health care services, is to cooperate with experts in general health care and to implement the operating model for use in general health care and rush-time reception.

In 2020 Hygga Flow was also introduced in the city of Porvoo Main Healthcare Center. The starting point for the co-operation was that the Porvoo Healthcare Center wanted to increase the efficiency of the healthcare center’s operations with existing resources and to improve the staff’s satisfaction and manageability of the operations. Read more about our journey with the city of Porvoo from here.

Real-time resource management

Our easily scalable real-time resource management system Hygga Flow can also be made to suit the specific needs of general health care. With the help of the model, rush-time reception operations can be made more controllable by making sure that staff is always up to date on the status of operations. Customers’ treatment experience is enhanced, since they can be given more accurate information about waiting times. Reception operations are made more fluent through smart control over treatment. Data gathered about operations produces new information about them, which can then be used for further improvements.

Hygga constantly wants to develop new functionalities that make people’s lives easier. Based on the excellent experience with dental care sector, the operating model has been seen as an opportunity to produce brilliant benefits also for primary health care. We want to challenges the traditional model and we urge to meet the basic health needs of the individual side. The pilot project of the real-time resource management system in co-operation with RAUMA’s health services has started to move forward. The aim is to implement the operating model for the use of rush reception together with the help of general healthcare professionals  According to our promise:”We make healthcare services smoother and more accessible on customer terms” we  develop our model to support operations in a people-oriented way.


Our general health care references: